Phil & Amanda met in 2004, married in 2005, and began looking for a business to open. It was Amanda's idea to open a pet resort, and she never stops reminding Phil of this fact. Furthermore, Amanda's experience as a veterinary technician was fundamental to their success opening their first pet resort in 2007.
They found a 5,000 sq ft pet store in Citrus County, FL and invested their savings and sweat equity to purchase and convert it into a pet boarding and grooming facility. From the start, they chose to focus heavily on the customer experience. This meant 1) investing heavily to train and retain high quality staff and 2) re-invest in their facility. This twin approach resulted in a satisfied and growing customer base which would provide the bedrock for future success.
Citrus Pawville flourished under solid management as Phil & Amanda moved to North Carolina where they opened their Surf City location in 2012. This facility followed a similar trajectory as their FL location to become the most popular pet services facility in the Topsail, NC region. During this time, Phil completed his Masters of Business Administration at UNC Wilmington where he began to envision something larger than their two locations.
The Jacksonville, NC facility joined the Pawville family in 2015 and received an expansion/upgrade in 2017. In 2020, Pawville added the North Shore location in Sneads Ferry with the acquisition of Salty Paws Pet Resort. 2020 also saw Pawville's first built-from-scratch facility with Midtown Pawville in Southern Wilmington, NC. Finally, Scotts Hill Pawville joined the family in 2021 with the acquisition of Pups Play & Stay in Northern Wilmington, NC. With each new location, Pawville stayed true to its obsessive focus on the customer experience.
More recently, Pawville acquired Pawleys (Benji's in Pawleys Island) and North Chase (The Pet's Pal Inn in Wilmington NC) giving Pawville a presence in three states and a dominant footprint in the Cape Fear region. Meanwhile, construction is underway in Clayton, NC at 103 Tew Ct with plans for a 12,000 sq ft facility offering boarding, grooming, daycare, training, and veterinary care.
With eight operating locations and a ninth under construction, Phil & Amanda continue pushing Pawville to evolve and grow, adding service offerings and locations when these changes enhance the consumer experience for human clients and their four-legged guests.
Chrissy has worked at Pawville for 7 years and has come all the way from supervising our Citrus location in Florida to Manage our Midtown location here in Wilmington! Chrissy loves how rewarding the job is and that the staff feels like a family. When Chrissy is not at work she loves exploring Wilmington's beaches and hiking trails with her family International Therapy Dog and resident cute Golden, Hilo, as well as her Aussie’s Sharkey and Rebel!
Lead Shift Supervisor
Kristen has worked at Midtown Pawville since before we even opened our doors, and continues to be a valued member of our team through her vast animal care knowledge from her past with zookeeping and rescue work. One of the things Kristen loves most about Pawville is getting to meet amazing pets and people. While Kristen is away from our paw village she enjoys acting, gaming and volunteering at zoo’s when she has the time! Her fur babies consist of Ziva, a 14 year old husky and her 5 year old bearded dragon Kronos!
Natalya was one of the original members of our Midtown Pawville team. Her reliability and organization makes her perfect for the shift supervisor position. Natalya has continued to enjoy being able to create strong relationships with both the guests and their owners! While not at work Natalia likes to be outside spending time with her family and her fur babies, two cats Oranges and MooMoo and her dog Brookie
Mia originally started at Porters Neck Pawville in 2021, she made the transition to Midtown and quickly became an asset in the daycare yard! Mia brings a calm confidence and really enjoys making sure the dogs have a good time while they’re under her supervision. Mia has a lab/pit mix named Gunna that enjoys keeping his mom busy both at daycare and at home!
Nat started her journey at Scotts Hill Pawville but transferred to Midtown in 2022. Natalie not only comes to work everyday with a go getter attitude but she knows how to form quick connections with any dog and puts it to use making sure each of our guests feels special. When she is not at work she likes to practice spiritual healing such as meditating and yoga. She also has a love for painting and crocheting. Natalie has a doggo named Dixie who is 14 years old and a 1 year old feline friend named Sage.