Phil & Amanda met in 2004, married in 2005, and began looking for a business to open. It was Amanda's idea to open a pet resort, and she never stops reminding Phil of this fact. Furthermore, Amanda's experience as a veterinary technician was fundamental to their success opening their first pet resort in 2007.
They found a 5,000 sq ft pet store in Citrus County, FL and invested their savings and sweat equity to purchase and convert it into a pet boarding and grooming facility. From the start, they chose to focus heavily on the customer experience. This meant 1) investing heavily to train and retain high quality staff and 2) re-invest in their facility. This twin approach resulted in a satisfied and growing customer base which would provide the bedrock for future success.
Citrus Pawville flourished under solid management as Phil & Amanda moved to North Carolina where they opened their Surf City location in 2012. This facility followed a similar trajectory as their FL location to become the most popular pet services facility in the Topsail, NC region. During this time, Phil completed his Masters of Business Administration at UNC Wilmington where he began to envision something larger than their two locations.
The Jacksonville, NC facility joined the Pawville family in 2015 and received an expansion/upgrade in 2017. In 2020, Pawville added the North Shore location in Sneads Ferry with the acquisition of Salty Paws Pet Resort. 2020 also saw Pawville's first built-from-scratch facility with Midtown Pawville in Southern Wilmington, NC. Finally, Scotts Hill Pawville joined the family in 2021 with the acquisition of Pups Play & Stay in Northern Wilmington, NC. With each new location, Pawville stayed true to its obsessive focus on the customer experience.
In 2022 Pawville acquired Benji's in Pawleys Island, giving Pawville a presence in three states. Meanwhile, construction plans began for Pawville's property in Clayton, NC at 103 Tew Ct. This location will be Pawville's first venture into the RDU market.
With seven operating locations and an eighth in construction, Phil & Amanda continue pushing Pawville to evolve and grow, adding service offerings and locations when these changes enhance the consumer experience for human clients and their four-legged guests.
Heather has been working for Pawville since 2018 and has shined through her customer service skills and compassion for animal care! She loves working with animals and getting to see them develop at all stages of their life. Outside of work, Heather enjoys anything that will get her outside, including biking and the beach! Heather is accompanied by her Pitty sidekick Coco Bean!
Being in a military community, we never know who is going to walk through our door. We got super lucky when the USMC brought us Nevaeh. She immediately made the Carolina coast and our paw village her home away from home. She says animals are her therapy and make her happy, it’s like she’s not even at work when she’s here. In her free time, she enjoys finding shark teeth at the beach, going to the gym and sewing! She has two partners in crime that fuel her love for dogs from the homefront, Dood and Holly!
Sam came to Pawville with animal care experience and lucky for us, she naturally displayed all of our company's core values. Her drive and sheer love for animals quickly propelled her to our leadership team. Sam says Pawville is her second family and she prides herself on how much love the entire staff has for all our furry clients and their owners! Outside of work Sam is a student at coastal carolina, she rides horses and loves to paint! Her furry family includes two dogs Luke and Max, and a bunny named Bella!
Sarah is an Ohio native and before becoming a member at our paw village she was a motor transportation operator for the USMC. She quickly became a core member of our team! Sarah likes how easy it is to create deep connections with the clients and their animals. While Sarah is away from work she enjoys going to the gym, playing softball and taking relaxing walks with her family. Sarah has 3 dogs (Kai, Molly and Bailey), 3 cats (Boots, Olivia and Jessie) and Chickens that keep her busy at home!
Lead Kennel Attendant
Carlos initially worked at our North Shore location but transferred to Jacksonville Pawville in 2020. Carlos made himself an asset, through his patience and attention to detail in the daycare yard. From monitoring play groups to excelling as a pet care attendant, he has proven to be a versatile member of the team. Carlos takes pride in providing a loving, personalized experience for all of our guests. When Carlos isn’t at work or school , he loves to explore new places with his family and friends! Carlos has a german shepherd named Diesel who is pretty much his best friend!
Lead Kennel Attendant
Natalie is a true dog lover...she welcomes the "hugs" and slobbery kisses all day long! Nat says dogs are what brings her happiness and she aspires to be someone that can travel the world and advocate for animals in need. She has two pitties of her own Luna and El Chapo! In her free time she loves hanging with her family and friends, baking, coloring and skateboarding!
As lead daycare Michael is who makes sure your dogs are having a great time while remaining safe in our daycare yard! Michael possess a natural ability to connect with our guests on a different level.