Phil & Amanda met in 2004, married in 2005, and began looking for a business to open. It was Amanda's idea to open a pet resort, and she never stops reminding Phil of this fact. Furthermore, Amanda's experience as a veterinary technician was fundamental to their success opening their first pet resort in 2007.
They found a 5,000 sq ft pet store in Citrus County, FL and invested their savings and sweat equity to purchase and convert it into a pet boarding and grooming facility. From the start, they chose to focus heavily on the customer experience. This meant 1) investing heavily to train and retain high quality staff and 2) re-invest in their facility. This twin approach resulted in a satisfied and growing customer base which would provide the bedrock for future success.
Citrus Pawville flourished under solid management as Phil & Amanda moved to North Carolina where they opened their Surf City location in 2012. This facility followed a similar trajectory as their FL location to become the most popular pet services facility in the Topsail, NC region. During this time, Phil completed his Masters of Business Administration at UNC Wilmington where he began to envision something larger than their two locations.
The Jacksonville, NC facility joined the Pawville family in 2015 and received an expansion/upgrade in 2017. In 2020, Pawville added the North Shore location in Sneads Ferry with the acquisition of Salty Paws Pet Resort. 2020 also saw Pawville's first built-from-scratch facility with Midtown Pawville in Southern Wilmington, NC. Finally, Scotts Hill Pawville joined the family in 2021 with the acquisition of Pups Play & Stay in Northern Wilmington, NC. With each new location, Pawville stayed true to its obsessive focus on the customer experience.
In 2022 Pawville acquired Benji's in Pawleys Island, giving Pawville a presence in three states. Meanwhile, construction plans began for Pawville's property in Clayton, NC at 103 Tew Ct. This location will be Pawville's first venture into the RDU market.
With seven operating locations and an eighth in construction, Phil & Amanda continue pushing Pawville to evolve and grow, adding service offerings and locations when these changes enhance the consumer experience for human clients and their four-legged guests.
Nadine is a wonderful leader for our team of animal-lovers who is always there to make sure our high standards are met, our pups get lots of attention, and our cats get plenty of hugs. She's been with us since 2016 and is incredibly attentive to the little details that help ensure each pet has a positive experience at Pawville.
Jillian is a familiar face at the front desk for many of our guests and their four-legged friends. She has been with Pawville through our transition in 2020 but has been at this facility since early 2018. Jillians attention to detail ensures that your fur babies will have a successful, safe, stay while under our roof. We feel so fortunate to have her as part of the Pawville family. When Jillian is away from work she enjoys taking her corgi Benji on lots of outdoor adventures!
Maddy has a warm and friendly demeanor that has endeared her to so many of our clients. Starting at Pawville mid 2020, her dedication to animal care and saftey quickly boosted her to lead pet care and then supervisor. As a true animal lover, she's frequently seen giving love to the animals in our care. When Maddy is away from work she enjoys crocheting, doing resin art, and tumbling rocks that she finds from her adventures with her dog Mabel!
Marie has been with this facility since early 2020 and has developed a wonderful bond with many of our pets. She loves getting to spend time with all different kinds of dogs and creating memories that their pawrents can look back on. She is the proud mother to three dogs - Auggy, Zeus and Lava as well as two rats Bellamy and Moose! As lead daycare Marie is responsible for dogs saftey and happiness while theyre in our daycare yards, when Marie isnt at work she enjoys drawing, gardening and photography!