At Pawville, we see pets of all energy levels, fur lengths, and abilities. As we continue to grow, we want to maintain our high standard of care while being able to provide our services to a range of clients. Clients who have pets that are blind, deaf, missing a limb, have a syndrome like Megaesophagus, and other special care needs, should feel just as comfortable and at home as any other guests. In this segment, we will go over how Pawville has been working to gain knowledge about caring for pets that need special attention and how it has been applied to our systems and practices.

Chief Veterinary Officer Gretchen Hutt DVM

Originally from Louisville Kentucky, Dr. Gretchen graduated from the University of Kentucky with an undergraduate degree and then Auburn University in 1984. She owned a practice in Durham for 28 years before retiring and coming on to work with our paw villages. At Pawville, we work with our Chief Veterinary Officer Dr. Hutt to create the best practices for giving medications, dealing with first aid, and more. One of the best things about having a Chief Veterinary Officer is she has created a tailored presentation for our new hire orientations. This gives our employees all the tools and building blocks to be confident and knowledgeable when interacting with our guests, no matter the needs required. 

Parents Take The Lead Right From Check-In

When coming to Pawville for any service, Parents have the lead. We will ensure things are done as they like, down to the time they would like them done. If there are medications that need to be given at 2:00 in the afternoon we will make sure to give that medication at that time, every time. Parents should rest assured we have refrigerators for medicine and insulin storage, and parents are encouraged to bring any items necessary for their pets, in any way. Recently at our North Shore Pawville location, we had a guest named Gus stay with us. He has a condition called Megaesophagus and needs to eat in a chair and spend about 15 minutes after eating in that upright position. His parents were able to bring his chair, and Gus had an enjoyable time during his stay with us while maintaining his special care needs. Being thorough with our check-in process allows us to ask the necessary questions to ensure your pet has a safe, and fun stay.

Open Communication Always

When parents receive a report card at Pawville, that is one of the many ways that they can be contacted by our team. For all pet parents, we understand the importance of wanting open, clear, and constant communication with caregivers. When filling out our contract we ask for an emergency contact, not for pick-up purposes but someone who knows your animal like you, in case we are unable to reach you. Parents are the first people we call when we have a concern, a question, or a situation that needs to be brought to their attention. It is our goal that you are given not only peace of mind while away but that there are never any surprises at pick-up. 

Caring for pets is more than just being compassionate. It takes willpower to grow in many ways, it takes learning from experts and applying what they have to say to our practices. It takes being able to look at our systems and processes and seeing what we need to change to make our overall atmosphere for all pets better and better each time.